Technology is changing fast and this provides significant challenges for service management.
What is a generic challenge identified for service management?
An organization decides to use a SaaS solution to control their new Internet of Things (IoT) monitoring devices.
What is most important to consider from a service management point of view?
What is the advantage of Robotic Process Automation (RPA) in service management processes?
An organization wants to break out of fire-fighting mode and move to the proactive mode.
On which element(s) of the VeriSM model should the focus be first?
