What is a parameter for measuring progress relative to key objectives in an organization?
When a new service is being planned Service Level Management (SLM) needs to ensure that existing performance levels of other IT services will not be unduly impacted. From which process will Service Level Management (SLM) require input?
Through which process does the implementation of new or changed services, including closure of a service, need to be planned and approved?
Who or what should always be informed in case a release is rejected, delayed or cancelled?
