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Which aspect of the IT-Service Industry is considered to be one of the most important, but also one of the most difficult?
The Service Desk of supplier X continuous receives the same incident report. This concerns the latest version of a client-server application. The problem no longer occurs if the former version is re- installed. Because the cause of the incident has still not been traced, the supplier decides to advise the customers to temporarily install the old version, if the problem occurs. What is this advice an example of?
Which process aims to prevent incidents resulting from changes to the IT infrastructure?
