Free Exin ITSM20FB Exam Actual Questions

The questions for ITSM20FB were last updated On Jan 15, 2025

Question No. 1

What is a parameter for measuring progress relative to key objectives in an organization?

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Correct Answer: C

Question No. 2

What is a purpose of ISO/IEC 20000?

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Correct Answer: A

Question No. 3

What does the term "Integrity" mean in the context of Information Security Management?

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Correct Answer: D

Question No. 4

Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?

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Correct Answer: C

Question No. 5

An e-mail client software upgrade requires a security patch for the operating system and a memory upgrade. Which process or function is responsible for rolling out these Changes?

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Correct Answer: B