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Why is it important for Service Providers to provide documents and records?
A . Incorrect. Producing documents should never be a goal solely to become ISO/IEC 20000 compliant.
B . Incorrect. This is part of Configuration Management.
C . Correct. To manage Service Management, documents and records are needed. As a result, the Service Provider has evidence that it is in control. Producing documents should never be a goal solely to become ISO/IEC 20000 compliant.
D . Incorrect. This is part of competence, awareness and training and is not relevant to documentation.
The appointed member of management is only responsible for the co-ordination and management of all services. Can this person perform internal audits for the delivery processes?
During an audit, evidence is required for Service Management policies, plans and procedures.
Who should ensure that this evidence is available?
What is part of the policy for Budgeting and Accounting for IT Services?