Free Exin ITSM20F.EN Exam Actual Questions

The questions for ITSM20F.EN were last updated On Feb 19, 2025

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Question No. 1

Which service changes should be documented in change records?

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Correct Answer: A

Question No. 2

Why is it important for Service Providers to provide documents and records?

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Correct Answer: C

A . Incorrect. Producing documents should never be a goal solely to become ISO/IEC 20000 compliant.

B . Incorrect. This is part of Configuration Management.

C . Correct. To manage Service Management, documents and records are needed. As a result, the Service Provider has evidence that it is in control. Producing documents should never be a goal solely to become ISO/IEC 20000 compliant.

D . Incorrect. This is part of competence, awareness and training and is not relevant to documentation.


Question No. 3

The appointed member of management is only responsible for the co-ordination and management of all services. Can this person perform internal audits for the delivery processes?

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Correct Answer: C

Question No. 4

During an audit, evidence is required for Service Management policies, plans and procedures.

Who should ensure that this evidence is available?

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Correct Answer: C

Question No. 5

What is part of the policy for Budgeting and Accounting for IT Services?

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Correct Answer: A