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Which type of event or activity can trigger a service Change, which would need to be catered for in the Service Management plan?
A . Incorrect. This is an event within a process, the process is designed to handle these events, and so it does not affect the Service Management plan.
B . Correct. Improving the service implies changes to the processes and service and consequently affects the Service Management plan.
C . Incorrect. System Lifecycle Management manages the lifecycle of IT systems; this does not affect the Service Management plan.
D . Incorrect. This is an event within a process. The process is designed to handle these events, and so this does not affect the Service Management plan.
Security controls shall be documented. What will the controls be related to?
What is the objective of IT Service Management?
A . Incorrect. The customer services will be more than critical services.
B . Incorrect. The services are not guaranteed, the service is simply being provided.
C . Correct. The focus for IT Service Management needs to be on agreed business requirements.
D . Incorrect. The customers may not require ''maximum'' levels.
