What level of Capacity is targeted by Capacity Management?
A . Correct. The objective is to ensure the service provider has sufficient Capacity to meet the current and future agreed demands of the Customer's business needs.
B . Incorrect. There is no objective to meet all demands but to meet agreed demands.
C . Incorrect. There is no specific mention of development and operational requirements.
D . Incorrect. The objective is to provide sufficient Capacity to meet current demands but also agreed future demands.
Why are processes required?
A . Incorrect. The processes should support the quality objectives.
B . Incorrect. Service issues are a part of day to day life; processes will help to minimize their impact.
C . Correct. A predictable approach is required.
D . Incorrect. Touch points with suppliers are needed to demonstrate end to end quality control.
According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?
According to the ISO/IEC 20000 standard it is important that a process exists to deal with contractual disputes with suppliers. Which process is responsible for the definition of this process?
