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Customer satisfaction measurement is an important activity in the Business Relationship Management process. What is the objective of Customer satisfaction measurement?
Which statement below is not a purpose of Supplier Management procedures?
How should the Deming cycle be used?
A . Correct. This is the focus of the cycle.
B . Incorrect. The focus of the cycle is on continual improvement and not specifically customer orientation.
C . Incorrect. The model can be used during the design phase, but the focus is on continual improvement during all phases.
D . Incorrect. Cost models as part of budgeting and accounting would do this.
