Free Exin ITSM20F.EN Exam Actual Questions

The questions for ITSM20F.EN were last updated On Mar 24, 2025

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Question No. 1

Which of the following is a benefit of ISO/IEC 20000 certification?

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Correct Answer: B

Question No. 2

Customer satisfaction measurement is an important activity in the Business Relationship Management process. What is the objective of Customer satisfaction measurement?

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Correct Answer: A

Question No. 3

What does an IT service definition include?

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Correct Answer: A

Question No. 4

Which statement below is not a purpose of Supplier Management procedures?

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Correct Answer: C

Question No. 5

How should the Deming cycle be used?

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Correct Answer: A

A . Correct. This is the focus of the cycle.

B . Incorrect. The focus of the cycle is on continual improvement and not specifically customer orientation.

C . Incorrect. The model can be used during the design phase, but the focus is on continual improvement during all phases.

D . Incorrect. Cost models as part of budgeting and accounting would do this.