During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company
ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?
Refer to the exhibit.
Based on the stage and health reflected, what must be the first priority of the success plan?
What is the first step a Customer Success Manager should take to identify why the solution was purchased?
In which lifecycle stage would a lack of skilled resources be identified as a barrier?
Which type of information should be captured during the first customer engagement?
