Question No. 1

Which list of components of a Customer Success Quarterly Success Review is common?

Aresults from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter

Bresults from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter

Cresults from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter

Dresults from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter

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Correct Answer: B

Question No. 2

What is the main objective of customer success?

Acustomer's return on investment

Bknown and unknown features of product and solutions

Ccustomer's reduction of risk

Doutcomes customers are trying to achieve

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Correct Answer: D

Question No. 3

What is a Quarterly Success Review?

Agap analysis that focuses on the state of the customer's current architecture

Bnew success plan that focuses on the upcoming goals for the customer

Cconversation that outlines the key initiatives that are agreed upon in the success plan

Dtechnical analysis that outlines the implementation plan and adoption barriers

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Correct Answer: C

Question No. 4

A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?

AConduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.

BAssign internal resources to develop and deliver training to the customer's IT staff to ensure the project is successful.

CComplete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.

DResearch the best training available for this new technology and ensure as many IT staff as possible attend the training.

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Correct Answer: A

Question No. 5

In which stage does the Customer Success Manager initially validate stakeholders?

Aonboarding

Bdeployment

Cutilization

Dpurchase

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Correct Answer: A

Free Cisco 820-605 Exam Actual Questions

The questions for 820-605 were last updated On Nov 16, 2024