Name: Cisco Customer Success Manager
Brand: ValidExamDumps
SKU: 820-605
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Free Cisco 820-605 Exam Actual Questions

The questions for 820-605 were last updated On Nov 5, 2024

Question No. 1

What is a financial implication of churn?

Aloss of revenue

Bincreased production

Creduced product utilization

Dcontract expansion

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Correct Answer: A

Question No. 2

Why should a customer's success be documented?

Ato establish KPIs that measure success

Bto document roles and responsibilities for project management

Cto provide awareness of the value achieved by the solution

Dto provide expansion opportunities for the sales team

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Correct Answer: C

Question No. 3

What is the best method to measure customer consumption of technology?

Atelemetry and analytics

Brecurring revenue management

Centerprise CRM and incident management

Dcontent management

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Correct Answer: A

Question No. 4

Which outcome is the best that a Customer Success Manager can achieve for a customer?

Aadoption of all the licenses and features the customer purchased leading to expansion to improve the customer's business

Bfull adoption of all the technologies the customer purchased

Cremoving barriers so the customer achieves the fastest time to value possible from the solution they purchased

Densuring the customers deployment teams and end users are trained and ready to adopt the technology

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Correct Answer: A

Question No. 5

Which activity reduces the risk of churn?

Aexpanding the customer footprint

Blowering the service level

Cproviding a discount on renewal

Deducating on product features

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Correct Answer: D