What are two features of Webex Edge? (Choose two.)
Webex Edge is a set of services that enables integration between Cisco Webex cloud services and on-premises collaboration infrastructure. The two features relevant to this question are:
Analytics (Option B): Webex Edge for Devices provides detailed analytics that help organizations monitor and manage their collaboration infrastructure effectively. These analytics include data about usage, performance, and device health, which can be crucial for optimizing the collaboration experience and troubleshooting any issues that may arise.
Management (Option D): Webex Edge provides comprehensive management capabilities, allowing organizations to control and configure their devices and services. This feature enables centralized management, firmware updates, and troubleshooting through the Cisco Control Hub, which is the central management portal for Cisco Webex services.
Cisco Reference
Information about these features can be found in the Cisco Webex Edge documentation and the 'WebEx-Overview.pdf' which explains the integration capabilities with Webex Edge for both Analytics and Management.
Which topic is covered in the Webex Calling Intermediate Administration eLearning course?
The Webex Calling Intermediate Administration eLearning course covers the topic of Webex Calling and its Portals. This course provides detailed information about the administration and configuration of Webex Calling services through the Control Hub, including managing users, devices, and locations. It also covers the use of various portals associated with Webex Calling for effective service management.
Cisco Reference
Refer to Cisco's training and certification pages for more details on the course contents for Webex Calling Intermediate Administration.
Which Webex Calling feature enables an automatic answering machine with menus?
The Auto Attendant feature in Webex Calling enables an automated answering service that provides callers with menus and options, such as dialing by name, connecting to a specific department, or listening to general information. It is designed to efficiently route incoming calls to the correct destination based on user input, without requiring a live operator. The Auto Attendant can be customized with greetings and menu options to match the organization's needs.
This feature helps businesses manage high call volumes and improve customer experience by directing callers quickly and efficiently to the appropriate service or department.
Which LGW type is needed to enable TDM connectivity?
To enable TDM (Time Division Multiplexing) connectivity in a Webex Calling environment, the IOS Gateway type is required. An IOS Gateway is a Cisco router that can handle traditional TDM connections and convert them into IP for integration with modern VoIP systems. It supports various interfaces, such as E1/T1, to connect legacy TDM-based PBXs or other telephony equipment to the IP network.
Cisco Reference
Cisco's documentation on Local Gateway (LGW) types and TDM connectivity requirements highlights the use of an IOS Gateway for such purposes.
What is the Webex Calling product availability SLO?
Webex Calling offers a Service Level Objective (SLO) for product availability of 99.99%. This SLO represents the uptime percentage that Cisco commits to maintaining for the Webex Calling service, ensuring high availability and reliability for users.
Cisco guarantees this high level of availability by utilizing a globally distributed infrastructure and redundancy across multiple data centers. This approach allows Webex Calling to maintain continuous operation even in the event of localized issues or outages, ensuring users experience minimal service disruption.
To achieve and maintain the 99.99% availability, Cisco employs several key strategies:
Redundant Architecture: The Webex Calling infrastructure is designed with multiple layers of redundancy, including network, server, and data center redundancies.
Continuous Monitoring: Cisco continuously monitors the Webex Calling environment for any signs of potential service degradation and responds quickly to mitigate issues.
Automated Failover: In the event of a failure, the system can automatically switch to backup resources without noticeable downtime to end users.
Regular Maintenance and Upgrades: Cisco regularly performs system maintenance and upgrades during scheduled windows to ensure the platform is running on the latest and most secure infrastructure without affecting service availability.
These measures align with Cisco's commitment to provide a reliable cloud calling solution, making Webex Calling a robust choice for organizations needing consistent, high-availability communication services.
