To set up a Local Gateway for Webex Calling, an administrator needs to download the configuration information from the Control Hub. The Control Hub is Cisco's centralized management portal that allows administrators to configure, manage, and monitor all Webex services. In the case of setting up a Local Gateway, the Control Hub provides the necessary configuration files, details, and credentials required for integrating the local on-premises gateway with the Webex Calling environment.

Webex Teams security functions by using a Key Management Service (KMS) to handle and distribute encryption keys securely. The KMS is responsible for generating, storing, and providing access to encryption keys, ensuring that all data, including messages, files, and content within Webex Teams, is encrypted both at rest and in transit. This method ensures that only authorized users have access to the content, and even Cisco itself cannot decrypt the data without the appropriate keys, providing end-to-end security and privacy.

Webex Teams end-to-end encryption ensures that all messages and files are encrypted on the client side before being sent to the Webex Cloud and other clients. This process protects the confidentiality and integrity of the data throughout its transit. Encrypted content is only decrypted on the recipient's device, preventing unauthorized access by intermediaries, including Cisco.

Cisco Reference

Cisco's security documentation for Webex Teams provides a comprehensive explanation of how end-to-end encryption is implemented and managed.

The Collaboration Flex Plan Value Transfer program allows customers to trade in eligible perpetual licenses and receive a purchase credit towards the Cisco Collaboration Flex Plan. This feature provides a cost-effective way for customers to transition from a perpetual licensing model to a subscription-based model, enabling them to access the latest Cisco collaboration tools and services. The program is designed to support customers in upgrading their collaboration infrastructure while reducing the financial impact by providing credits for existing investments.

To open an S1 TAC (Technical Assistance Center) case, the recommended method is to call Cisco TAC directly. An S1 case is a Severity 1 issue that typically represents a critical problem impacting business operations, requiring immediate attention. By calling Cisco TAC, customers can ensure prompt handling and direct engagement with a support engineer to resolve the issue as quickly as possible.