Free Cisco 500-443 Exam Actual Questions

The questions for 500-443 were last updated On Nov 4, 2024

Question No. 2

What is referred to as a switch leg on CVP?

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Correct Answer: B

A switch leg on CVP refers to an ingress SIP call leg from Ingress gateway to CVP, as this is where CVP receives and controls incoming calls from PSTN or other networks. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 11


Question No. 3

Which protocol is used by CVP to communicate to VRU PG?

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Correct Answer: B

The protocol used by CVP to communicate to VRU PG is GED-155, which stands for Generic External Device Protocol version 155. GED-155 allows CVP to send and receive messages from VRU PG for call control and data exchange. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 11


Question No. 4

Which Routing Script logic helps to invoke the Post Call Survey successfully?

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Question No. 5

What is a distinction between Packaged CCE and Unified CCE, specifically regarding call transfers?

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Correct Answer: B

A distinction between Packaged CCE and Unified CCE, specifically regarding call transfers, is that transfers that require Service Provider interaction via the NIC are supported by a PCCE Deployment in a 2K deployment model only. This means that PCCE can only support pre-routing call flows with NIC in a limited scale, while UCCE can support pre-routing call flows with NIC in any deployment model. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 101