Which two files are used to deploy Finesse custom gadgets? (Choose two.)
B One of the files used to deploy Finesse custom gadgets is CSS, as it defines the style and layout of the gadget. D Another file used to deploy Finesse custom gadgets is JavaScript, as it defines the functionality and logic of the gadget. Reference = [Cisco Finesse Developer Guide Release 12.5(1)], page 9
XML to define metadata
HTML for markup
JavaScript for interactivity
CSS for presentation and style
Therefore, to deploy Finesse custom gadgets, the files that are used are CSS and JavaScript, which are responsible for the appearance and functionality of the gadgets. The other options are not correct, because they are not components of OpenSocial gadgets. Python, JSON, and C++ are different programming languages that are not used to create Finesse custom gadgets.
What are two ways the Call Studio Application is built or executed? (Choose two.)
A) VXML Server and Virtual Voice Browser execute the VXML application to provide service to the caller.This is the core function of how Call Studio applications work. VXML (VoiceXML) defines the interaction, and the VXML Server, along with the Virtual Voice Browser, executes that code to interact with the caller.
D) The project is built using Call Studio.Call Studio is the development environment specifically designed to create and manage these VXML applications
ABC customer needs to have an External configure bridge for Mobile Agent agent greetings with an Average greeting time of 10 secs and a Mobile Agent call rate of 8 secs. What is the required number of conference bridge resources?
B The required number of conference bridge resources for Mobile Agent agent greetings with an Average greeting time of 10 secs and a Mobile Agent call rate of 8 secs is 18. This can be calculated by dividing the average greeting time by the call rate and multiplying by two (for duplexed PGs). For example: (10 / 8) x 2 = 2.5 x 2 = 5 conference bridge resources per PG pair. Since there are four PG pairs in a PCCE deployment, the total number of conference bridge resources is 5 x 4 = 20. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 97
A supervisor created a custom report, but none of his co-supervisors can access this report. What can cause the report to appear missing?
C The report can appear missing because it is missing Read permission for other co-supervisors. This means that only the supervisor who created the report can access it, unless he or she grants Read permission to other users or user groups. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 14
Which two components exchange data between Expanded Call Context Variables? (Choose two.)
