Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
Within Cisco Unified Intelligence Center (CUIC), the two role types that have access to reporting objects, maintained through a system of Roles and Permissions, include: A. Report Designer: This role is responsible for creating and modifying reports within CUIC, tailoring them to meet specific informational needs. D. Report Definition Designer: This role involves defining the structure and sources of data for reports, ensuring that the reports provide relevant and accurate information. Reference: Cisco CUIC documentation, which covers the platform's roles and permissions model, details the responsibilities and access levels of different roles, including Report Designer and Report Definition Designer.
Which two steps are required to configure RONA for CCE? (Choose two.)
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)
The PTSN is responsible for routing the call to the agent. According to [5], the two primary roles of the PSTN and voice gateway in the Unified CCE solution are delivering the inbound call to the voice gateway and routing the call to the agent. The voice gateway may modify the digits presented to downstream devices, but it does not provide IVR functionality in a Contact Center deployment, nor is it responsible for routing the call to the agent.
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)
Cisco Unified Intelligence Center (CUIC) provides various types of reports to help manage and optimize contact center operations, including: B. Real-time Report: These reports provide up-to-the-minute data on contact center activity, such as current call volumes, agent status, and queue statistics, enabling immediate insights into operational performance. C. Historical Report: These reports offer in-depth analysis of past performance, including call volume trends, service level compliance, and agent performance over time, facilitating long-term planning and performance improvement. Reference: Cisco CUIC's official documentation often outlines the types of reports available, including real-time and historical reports, and their applications in contact center management.
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?
In a Cisco Contact Center Enterprise (CCE) Call Flow, when ICM receives a new Route Request from CVP, the response is B. ICM responds to the Route Request by running a Routing Script. This script contains the logic that determines how the call should be routed within the contact center, which could involve sending the call to an IVR for self-service, queueing the call for an available agent, or implementing other routing decisions based on the business rules defined in the script. Reference: Cisco CCE scripting and routing documentation provides insights into how ICM processes Route Requests and the role of Routing Scripts in determining call treatment and routing.
