Free Cisco 500-420 Exam Actual Questions

The questions for 500-420 were last updated On Feb 19, 2025

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Question No. 1

Which option, in addition to "minutes since creation", would a Performance Analyst use while configuring Automatic Cleanup of stale Business Transactions?

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Correct Answer: B

When configuring Automatic Cleanup of stale Business Transactions, the 'minutes since creation' option is often paired with the 'Number of Calls' metric. This setting ensures that business transactions that have not been called within a certain timeframe and have had a negligible number of calls are automatically cleaned up, helping to maintain an organized and relevant set of business transactions in the monitoring system.


AppDynamics documentation on Business Transactions: Discusses best practices for managing business transactions, including the automatic cleanup based on time and call volume thresholds.

Question No. 2

Refer to exhibit.

Refer to the exhibit. Using this heap utilization graph, which method is used to confirm if a memory leak is occurring during a certain time frame?

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Correct Answer: B

To confirm if a memory leak is occurring, one should refer to the Tiers and Nodes section of the AppDynamics Controller UI, navigate to the Memory tab, and observe the Heap Utilization over time in relation to the Heap's Current Usage (MB) versus the Maximum (MB) allocated. Consistent growth in heap utilization or an upward trend that does not decrement even after garbage collection indicates a potential memory leak.


Question No. 3

Which statement is correct regarding controller-level and tier/node-level dashboards?

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Correct Answer: C

Controller-level and tier/node-level dashboards in AppDynamics are treated as separate entities. They are scoped differently, with controller-level dashboards providing a global view across the entire AppDynamics domain, and tier/node-level dashboards being specific to particular tiers or nodes within an application. Performance Analysts do not have the ability to cross-reference directly between these two sets of dashboards within the AppDynamics UI.


AppDynamics documentation on Dashboards: https://docs.appdynamics.com/latest/en/application-monitoring/custom-dashboards

Question No. 4

What AppDynamics Alert Action does a Performance Analyst need to select to post an AppDynamics event to a third-party collaboration tool?

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Correct Answer: A

To post an AppDynamics event to a third-party collaboration tool, the Performance Analyst needs to select the 'Make an HTTP Request' alert action. This action allows AppDynamics to send an HTTP request to a specified URL, which can be the endpoint provided by the third-party tool's API. This integration capability enables the automatic posting of events, alerts, and notifications from AppDynamics to collaboration tools, enhancing communication and response times to performance issues.


AppDynamics documentation on Alert and Respond: Details the various alert actions available within AppDynamics, including the ability to make HTTP requests to integrate with external systems.

Question No. 5

Which two things should a Performance Analyst check if an agent has failed to register with the Controller after several minutes? (Choose two.)

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Correct Answer: B, D

If an agent fails to register with the Controller, a Performance Analyst should check the network/firewall rules to ensure that the agent can communicate with the Controller over the network. Additionally, it is crucial to verify the free license count to confirm that there are available licenses for the agent to register. Insufficient licenses or network communication barriers can prevent successful agent registration.


AppDynamics documentation on Agent Registration: Describes the prerequisites and troubleshooting steps for agent registration with the Controller.

AppDynamics documentation on Licensing: Provides details on how the licensing model works, including how to check for available licenses.