Which tab on the Cisco Finesse agent desktop hosts the gadget for agents to accept or initiate a call?
Which step library is included in the license for Cisco Unified Contact Center Express Standard?
Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)
During runtime, when a valid SQL query in a DB Read step returns 0 rows, which branch of the step is executed?
In a Cisco Unified Contact Center Express application script, a number is read from an external database The number must then be played out as part of a prompt.
Which Unified CCX Editor step creates a new prompt that can play out the number?
