A collaboration engineer is troubleshooting MWl issues with Cisco Unity Connection and Cisco UCM. Users report that MWl lights do not work when a new message is received. After doing a packet capture, the engineer notices that Unity Connection sends a SIP Notify to Cisco UCM for MWI.Cisco UCM responds with a SIP 503 Service Unavailable message. Which action resolves the issue?
This option is the correct action to resolve the issue of MWI not working when a new message is received. The SIP server list on the Cisco Unity Connection port group defines the destination addresses for SIP messages, such as MWI notifications, that Unity Connection sends to Cisco UCM. If the SIP server list does not match the device pool settings on the SIP trunk, Cisco UCM may not be able to route the MWI notifications to the correct devices, and may respond with a SIP 503 Service Unavailable message. Reference:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/integration/guide/cucm_sip/cucintcucmsip100x.pdf
https://www.cisco.com/c/en/us/support/docs/unified-communications/unity-connection/200453-Configure-MWI-for-SIP-Integration-Betwee.html
An engineer is checking the Cisco Unified Communications Manager and Cisco Unity Connection integration and presses the Message button on a phone to check the voicemail. Which action does Cisco Unified CM take?
Cisco Unity Connection system is integrated with two Cisco UCM clusters cluster A and duster B Voicemail is working perfectly for users on cluster A Users on cluster B report Message Waiting factor (MWI) lights are not working at all. however they can still send/receive messages. Which action resolves the issue?
The scenario describes a classic Message Waiting Indicator (MWI) issue specifically affecting users on cluster B of a Cisco Unity Connection setup integrated with two UCM clusters. The most likely cause is mismatched MWI ON/OFF ports between cluster B and Cisco Unity Connection. This option addresses that:
'Use Same Port for Enabling and Disabling MWIs' Checkbox:This setting ensures that Cisco Unity Connection utilizes a single port for both activating and deactivating MWIs, streamlining the process and preventing port mismatches.
A user complains that incoming calls are being forwarded to another extension before being transferred to voicemail. The user expects calls to be transferred to their voicemail faster if they do not answer the phone. The administrator is managing calls with the supervised transfer option on a Cisco Unity Connection call handler. What should the administrator change to resolve this issue?
Which benefit do administrative applications provide when SAML SSO is configured for Cisco Unified Solutions?
The primary benefit of configuring SAML SSO for Cisco Unified solutions is the ability to enable cross-domain and cross-product single sign-on. This means users can authenticate once and gain seamless access to multiple applications and services across different domains and products within the Cisco Unified ecosystem.
