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What is a crucial aspect of inter-organizational practices that influence reverse logistics programs?
Trust and collaboration between members of the supply chain are critical for successful reverse logistics programs. [P-174]
What challenge does EcoElectronics face in product recovery?
Uncertain quality of returned products complicates recovery decisions. [P-178]
Who has the ultimate responsibility for setting meaningful goals for reverse logistics systems in the organization?
Senior management holds ultimate responsibility for setting reverse logistics goals. [P-181]
The following five companies are dealing with the challenge of managing a product portfolio, catering to diverse customer segments across international territories. Each company manager is tasked with prioritizing specific focus areas and allocating resources to overcome challenges.
Company A: A grocery store chain frequently offers special promotions and discounts, significantly affecting ordering patterns. These volatile prices make it challenging to maintain a consistent revenue stream.
Company B: A growing e-commerce business experiencing increased shipping costs due to the rapid expansion of product offerings and customer base. To maintain profitability, they need to reduce costs.
Company C: A custom-made furniture manufacturer facing order processing delays, leading to longer lead times and increased customer complaints.
Company D: A manufacturer of high-demand electronic gadgets experiencing demand exceeding supply, requiring order rationing. Customers are frustrated due to errors in the rationing system and have attempted to game the system.
Company E: A global electronics manufacturer struggling to manage its complex supply chain across multiple regions. The company needs to leverage technology to improve efficiency and reduce operational costs.
Q: For Company E, what recommended action should the company manager take?
Answer Options:
To manage its complex global supply chain, Company E should implement automation and machine learning to optimize logistics, forecasting, and cost management. [P 166-169]
In the context of virtual centralization for information dissemination in a global supply chain, what is one of the challenges commonly associated with this approach?
One of the challenges associated with virtual centralization is that the virtual team can be perceived as 'gatekeepers' rather than partners in timely information dissemination. This perception can affect the effectiveness of the approach. [P-104]
