Conflict has heightened between the departments of a textile manufacturer, following a recent decision by the manager of the cloth inspection department to a tightening up of the inspection standards. She insists that the quality of output has to improve if the organisation is to remain competitive.
This has resulted in some staff being idle more frequently and the sight of this idle time has frustrated the management and other employees in the weaving department, due to the direct link between time and bonus payments.
Using the Thomas-Kilman Conflict Mode Instrument, which of the following would be the most appropriate method of resolving the conflict in this situation?
A highly complex IT project is being tackled by a self-managing team of three technical specialists who had never met each other before.
At first they argued constantly for nearly two days over the best way to tackle the work and what technical software tools to use. Finally these issues were resolved, the team went out for dinner together and they agreed how best to share the workload between them.
After this point, the productivity improved dramatically and good work progress was made. All was going well until two days later when another IT specialist turned up unexpectedly. This person was far less experienced than the other three.
The new arrival explained that he would betaking over as project manager and immediately started to give explicit orders to the team.
In the context of Tuckman's team development theory, whichinterpretation fits the facts of the scenario.
Organisational change can be promoted by many different triggers.Which THREE of the following are external triggers of change?
Various methods of communication are available, including face to face, by telephone or online.
Which THREE of the following interactions are best conducted face to face?
FF Ltd was established three years ago. Since then the company, which provides online financial advice, has experienced rapid growth and the management team has not really had the time to put management systems and procedures into place.
The organisation has asked you to look atthe way in which the company deals with its disciplinary problems and procedures.
Choose from the following ALL that apply as recommended guidelines for drawing up a disciplinary procedure:
