Some airlines have introduced new routes from an airport and the number of passengers has risen by 20% in the last 3 weeks. This number is expected to further increase as competition is forcing fares down
Airport management is anticipating issues within the terminal as the number of passengers increases. There have been several meetings and it has been decided that the current passenger approach is still suitable, although it will take on more staff to work in both departures (particularly at check out and security) and in arrivals (particularly in baggage handling)
What performance issue is this MOST likely to address?
A trainee business analyst wishes to clarify what is meant by a task level description within the business process hierarchy. Which of the following is a task level description?
An organisation has an internal core IT section that delivers the infrastructure service to meet business demand. Application management is delegated to individual branches, which are located workwide. However, these application have to take into account infrastructure constraints.
On the recommendation of the business analyst, the IT director proposed a standard approach to business process documentation.
What will be then MAIN benefit of this approach to the organization?
Below is a high-level breakdown of a task associated with using an ATM. drafted by a business analyst:
1. User inserts bank card
2 System asks for PIN
3. User enters PIN
4 System displays service options
5. User selects 'withdraw cash* option
6- System ejects card
7. System issues cash
8. User collects printed receipt
Which optional or exceptional step is reflected in this detailed description?
The following statements have been made about the process view of an organisation
a) Used by employees to describe where they work in an organisation
b) Defines the internally recognisable formal structure of an organisation
c) Incorporates actors from a number of different organisational teams
d) Emphasises the need for cooperation between actors from different parts of an organisation
Which of these statements is/are TRUE?
