Question No. 1

Which two statements about the functionality provided by Avaya Oceana Omnichannel Datastore are true?

(Choose two.)

AChat, Email, and SMS Interactions are stored in Omnichannel Datastore.

BCustomer History Information is provided by Omnichannel Datastore.

COmnlchannel Datastore can co-reside with Avaya Oceana Cluster# 3.

DOmnichannel Datastore can co-reside with Avaya Oceana Cluster# 2.

EVoice Interactions Information Is stored In Omnichannel Datastore.

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Correct Answer: C, E

Question No. 2

Which component exposed the APIs that allow other Avaya Oceana components to obtain notifications about all the Avaya Oceana agents and work stales in the system?

AUnified Agent Controller (UAC)

BUnified Collaboration Administration (UCA)

CCall Server Connector (CSC)

DUnified Collaboration Model (UCM)

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Correct Answer: A

Question No. 3

Which two components are required for an Avaya Oceana Contact Center Administration for multimedia only deployment? (Choose two.)

AAvaya Aura Session Manager (SM)

BAvaya Aura Application Enablement Services (AES)

CAvaya Aura Communication Manager (CM)

DAvaya Control Manager (ACM)

EAvaya Aura System Manager (SMGR)

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Correct Answer: D, E

Question No. 4

While: deploying the Avaya Oceana solution. It is recommended that the customer provide an external Data Mart (EDM) database for Context Store.

Which three databases are support for EDM deployment? (Choose three.)

ASybase

BInformix

CMicrosoft SQL Server

DPostgreSQL

EOracle Database

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Correct Answer: C, D

Question No. 5

Which three statements about Webch.it Transfer to Service are true? (Choose three.)

AWebChat Transfer Is completed without any Indication on customer web session.

BThe web Chat Agent helps the customer, and transfers the chat to the appropriate service.

CThe Agent waits on the line until the customer connects to the new agent.

DThe Agent puts the chat on hold, and the customer Is put in the Oceana queue until a new agent is found.

EThe Web Chat Agent cannot help the customer, and transfers the chat to the appropriate service.

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Correct Answer: C, D, E

Free Avaya 7495X Exam Actual Questions

The questions for 7495X were last updated On Nov 5, 2024