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When a customer calls the Oceana Contact Center, which Communication Manager VDN extracts out the Oceana Agent ID, before doing a route-to execution to the Oceana Agent?
On which component In Avaya Oceana 3.5 is the Omnlchannel Administration utility hosted?
Avaya Oceana routed calls require two Communication Manager (CM) variables:
Routing Vector requires a variable used to collect Agent ID.
Avaya Oceana solution vectors require a Persistent variable.
Which two purposes do these variables servo in CM? (Choose two.)
Which three statements about Webch.it Transfer to Service are true? (Choose three.)
Which Control Manager Application is used to synchronize the information from Communication Manager to the Control Manager database?
