Given the following conditions:
In the Business Advance configuration
During agent surplus conditions
WHEN agents are available
The agent selection method is PAD
When a call arrives, how will the Communication Manager interpret the highest priority calls?
Refer to the exhibit.
What are three reasons for turning on ''Net Redir'' = y? (Choose three.)
A call center has four agents:
Agent 1 has experience with Sales and French.
Agent 2 has experience with Sales and English.
Agent 3 has experience with Support and English.
Agent 4 has experience with Sales and is bilingual in English and French
The first call comes in requiring sales assistance in English and a second call comes looking for Sales in French.
Which agent is still available for calls when the call center is using Best Service Routing and the next call requires French?
Refer to the exhibit.
You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver.
What would cause calls to interflow to Denver?
Installing WebLM requires that steps should be performed in a particular order.
Which order should you use to install and configure WebLM on your Call Center Elite Multichannel Server?
