Question No. 1

When viewing TTrace Process Output, which two statements are true about the output windows? (Choose two.)

Athe title bar of the output window shows the date and time

Bthe title bar of the output window shows the process name, the host name, and the process ID

Cthe system displays outputs with the newest at the bottom of the display

Dthe system displays outputs at the top of the display

Ethe window shows the last 1000 lines of the log file

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Correct Answer: B, C

Question No. 2

What are the three requirements for Best Services Routing (BSR) polling over IP without the B-channel signaling-group? (Choose three.)

AMax number of CA TSC

BMax number of NCA TSC

CTrunk Group for NCA TSC

DTSC Supplementary Service Protocol: b

ERoute pattern must have TSC = N

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Correct Answer: B, C, D

Question No. 3

What would trigger a vector event error?

AWhen vector processing reaches the maximum 1000 steps allowed

BWhen vector processing reaches the- maximum 100 steps allowed

CMisdirected calls

DCall Denial

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Correct Answer: C

Question No. 4

Which three statements are true about virtual routing? (Choose three.)

ACTI is a required component for multi-site configuration

BVirtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user

CVirtual routing involves only contacts that are non-voice related such as email and chat

DVirtual routing can be implemented in single-site or multi-site configuration

EVirtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow

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Correct Answer: B, C, E

Question No. 5

What are the three key differences between Enhanced look Ahead Interflow(FLAI) and traditional LAI? (Choose three.)

AThe ELAI uses the interflow-qpos vector command.

BThe Call Center calls must be queued to first in LLAI.

CThe ELAI uses route-to number ~r 13035485103.

DThe ELAI Is near first-in-first-out routing.

EThe value of the Interflow-qpos can be set as <=12.

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Correct Answer: C, D, E

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