When a customer upgrades from Basic Avaya Call Center to Avaya Aura Call Center Elite, which three features are added? (Choose three.)
Programming Call Vectors in Avaya Aura Call Center 6.0 Page 205
To ensure that announcements always start at the beginning when played as part of a vector, which action must be taken?
Which two functions do Vector Directory Numbers (VDNs) perform in a call center? (Choose two.)
Which component provides audio support in Avaya Aura Call Center Elite?
Refer to the exhibit.
A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent's Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.
What would be the reason for this?
