In the call center, to prevent an agent from dialing "off-net" to particular number-;, which action should you take?

Show Answer Hide Answer

Which operator of the SET command allows you to check number validation in dialed strings using Luhn's algorithm?

Show Answer Hide Answer

For a split Day report, how many days of historical data show in the Basic Call management System (BCMS)?

Show Answer Hide Answer

If an agent has the skills to handle one call:

Under the skill level handling preference, which o( the calls will the agent handle first?

Show Answer Hide Answer

Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load balance by comparing sites?

Show Answer Hide Answer