You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?
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During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?
What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?
You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?
