You have installed an Avaya Aura Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which component is responsible for pushing the non-voice contacts to Avaya Aura Agent Desktop?
Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?
When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)
You are adding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?
You have installed the Avaya Aura Contact Center software and you are now preparing to test the software connections. What are two functions of the Reference Client? (Choose two.)
