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Which Avaya Aura Contact Center component is a core component that connects to a PBX to collect incoming voice contacts, provide intelligent queuing, and collect historical data?
When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected by default?
Which Orchestration Designer intrinsic is used for Multimedia contacts?
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data from the Windows network for data analysis?
