Which method does Avaya recommend for installing Avaya Aura Contact Center (AACC) on a supported server?
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?
Which operating system is supported for Avaya Aura Contact Center Release 7 server installations?
When analyzing life cycle of an outbound contact in Avaya Aura Contact Center:
Step 1 shows outbound campaigns are created in the OCMT and loaded into the CCMM database
Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message.
What is Step 3 in the life cycle of an outbound contact in Avaya Aura Contact Center?
A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?
