Free Avaya 33820X Exam Actual Questions

The questions for 33820X were last updated On Nov 20, 2024

Question No. 1

A customer wants an Avaya Breeze Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.

Which Avaya Breeze Snap-In would you recommend?

Show Answer Hide Answer
Correct Answer: A

Question No. 2

A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.

Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)

Show Answer Hide Answer
Correct Answer: A, C, E

Question No. 3

Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.

To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?

Show Answer Hide Answer
Correct Answer: A

Question No. 4

Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)

Show Answer Hide Answer
Correct Answer: A, B

Question No. 5

A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing.

Which application solution will meet their requirements?

Show Answer Hide Answer
Correct Answer: C