Free Avaya 33820X Exam Actual Questions

The questions for 33820X were last updated On Nov 5, 2024

Question No. 1

Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.

Which two are current deployment options for Avaya Survey Assist? (Choose two.)

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Correct Answer: B, D

Question No. 2

A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent-bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR).

When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?

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Correct Answer: A

Question No. 3

A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)

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Correct Answer: A, D

Question No. 4

Call Center Elite has the same deployment flexibility as Avaya Aura Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)

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Correct Answer: C, D

Question No. 5

Refer to the exhibit.

The exhibit shows a basic Avaya Oceana setup with Call Center Elite, showing a complete multi-touch solution with Call Center Elite serving customers via voice, and Oceana supporting email, chat, SMS, co-browsing and more.

In the box with the question mark (?), which Avaya Aura component is required to complete this illustration?

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Correct Answer: D