A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?
A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture,
What is the purpose of the Logical Architecture Diagram?
A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?
During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?
An IT manager wants Avaya Breeze to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?
