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Which component of Intelligent Customer Routing (ICR) is used for configuration and administration of ICR elements; such as, Core, Skills, Destinations, Call centers, Business hours, and Holidays?
When the Avaya Experience Portal (AAEP) software receives a call, what starts the associated speech application that controls the call flow?
Media Processing Platform (MPP) component works in conjunction with the Experience Portal Manager (EPM) to keep the MPP functioning in an optimal state
On a Proactive Outreach Manager (POM) system, agents are automatically assigned to running job tasks.
When agents are eligible for multiple Jobs, which two parameters determine agent assignment to an eligible job? (Choose two.)
Which ICR page displays the real-time information about the call summary of the local and remote Experience Portal Manager systems?
An administrator is configuring a Proactive Outreach Manager system for integration with Workforce Optimization.
On which configuration page can this be done?