An administrator is configuring a Proactive Outreach Manager system for integration with Workforce Optimization.
On which configuration page can this be done?
In a multiple server deployment of Intelligent Customer Routing (ICR), which two ICR components can "Install" on an Auxiliary EPM? (Choose two.)
Which are the three exit reasons to filter the ICR CCA session detail report? (Choose three.)
When a call center is administered for Intelligent Customer Routing (ICR), what is the purpose of the Primary ACD Identifier field?
