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Which of the following lifecycle models is designed to mitigate risks during development?
The Spiral lifecycle model is specifically designed to mitigate risks during development. This model combines iterative development with systematic risk management. Each iteration, or 'spiral,' involves planning, risk analysis, engineering, and evaluation. By continuously assessing and addressing risks at each stage, the Spiral model helps to identify and mitigate potential issues early, ensuring a more reliable and flexible development process. Reference:
Boehm, Barry W. 'A Spiral Model of Software Development and Enhancement.' ACM SIGSOFT Software Engineering Notes, vol. 11, no. 4, 1986.
Pressman, Roger S. 'Software Engineering: A Practitioner's Approach.' 8th Edition, McGraw-Hill, 2014.
Which of the following lifecycle models would be most appropriate to use if the requirements are well known?
The waterfall lifecycle model is most appropriate to use when the requirements are well known and unlikely to change. This model follows a linear and sequential approach where each phase must be completed before the next one begins. Because it assumes stable and well-defined requirements, it allows for thorough planning and design upfront, which can lead to a more structured and predictable development process. Waterfall is less flexible in accommodating changes compared to iterative or agile models, making it suitable for projects with clear, stable requirements. This approach is detailed in traditional software engineering textbooks and standards such as the IEEE Standard for Developing Software Life Cycle Processes (IEEE 1074).
Which of the following sources of information would be most appropriate for a company to use to measure and monitor customer satisfaction?
Comprehensive surveys covering all aspects of the customer experience are the most appropriate source of information for a company to use to measure and monitor customer satisfaction. These surveys provide a holistic view of the customer's interactions with the product and service, covering various dimensions such as product quality, usability, support, and overall satisfaction. By gathering detailed feedback across these areas, companies can identify strengths and areas for improvement, ensuring that customer satisfaction is accurately measured and monitored. Reference:
Hill, Nigel, Roche, Greg, and Allen, Rachel. 'Customer Satisfaction: The Customer Experience Through the Customer's Eyes.' Cogent Publishing, 2007.
ISO 10004:2012, Quality management - Customer satisfaction - Guidelines for monitoring and measuring.
What type of audit is designed specifically to provide assurance that activities have been performed as documented?
Compliance audits are specifically designed to provide assurance that activities have been performed as documented. These audits verify that the organization is adhering to regulatory guidelines, internal policies, and established procedures. The goal is to ensure that processes are being followed as they are written, which helps in maintaining consistency and quality. Compliance audits can identify areas where documentation and actual practices diverge, which is crucial for continuous improvement and regulatory compliance.
'The Audit Process' by David Coderre
'Compliance Auditing: A Guide for Internal Auditors' by IIA Standards and Guidance
Which of the following types of meetings is structured most like a program review meeting?
A 'Scrum of Scrums' meeting is structured most like a program review meeting. It is designed to coordinate efforts among multiple Scrum teams working on the same project. During this meeting, representatives from each team discuss their progress, impediments, and dependencies with other teams. This is akin to a program review meeting where higher-level coordination and integration of efforts are reviewed and managed.
Schwaber, K., & Sutherland, J. (2020). The Scrum Guide.
Larman, C., & Vodde, B. (2010). Practices for Scaling Lean & Agile Development: Large, Multisite, and Offshore Product Development with Large-Scale Scrum.
