Capacity Management is responsible for ensuring the capacity of the IT Infrastructure matches the evolving demands of the business in the most cost effective and timely manner. Which of the following is NOT part of this responsibility?
From a well-informed User's perspective, which of the following is a likely sequence in the management of a service failure?
Which of the following terms or phrases are associated with resilience?
1. Redundancy
2. Fault tolerance
3. On-site spares
4. Duplexing
Which of these is/are TRUE?
1. Functional escalation is an essential part of the Incident Management process
2. All calls to the Service Desk should be treated as incidents
3. Service Requests can be handled by Service Desk Staff
