From the following, select the best description of cosmetic condition that would be included in good case notes.
What are the features of using iCloud as a backup method for an iOS device?
Select the statement that appropriately sets customer expectations when fixing an issue.
Please refer to the following information to answer the questions on the right.
Lucille has issues with her Apple device and takes it to an Apple Service Provider where Baron, a technician, assists her. Without much knowledge about the technical aspects of her device, Lucille vaguely describes the issues to Baron.
Which of the following skills would help Baron verify that he understood the issue that Lucille described?
Which of the following statements are correct when considering the effects of ESD damage on a given product? (Choose two.)
