Free Apple Apple-Device-Support Exam Actual Questions

The questions for Apple-Device-Support were last updated On Apr 25, 2025

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Question No. 1

Scenario

You're trying to connect a podcasting microphone to your MacBook Air. You're using the Apple USB-C Digital AV Multiport Adapter connected to a standard USB A to B cable that connects to the microphone. You open Sound in System Settings and click the input tab. but the microphone doesn't appear in the sound input device list.

What should you use to verify that your Mac has successfully connected to the microphone?

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Correct Answer: C

To verify that your Mac has successfully connected to the microphone, you should use the System Information app to check the USB devices connected to your Mac. The System Information app provides detailed information about your Mac hardware, software, and devices. You can access the System Information app by choosing Apple menu > About This Mac, then clicking System Report. In the System Information window, select Hardware > USB from the sidebar. You should see your microphone listed under the USB Device Tree, along with its product ID, vendor ID, speed, and other details. If you don't see your microphone, try disconnecting and reconnecting it, or using a different USB port or cable.Reference:How to use System Information on your Mac - Apple Support,USB-C Digital AV Multiport Adapter - Apple


Question No. 2

Which Wireless Diagnostics window should you use to see a live view of current Wi-Fi signal strength, quality, and rate?

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Correct Answer: C

The Performance window in Wireless Diagnostics shows a live view of the current Wi-Fi signal strength, quality, and rate. It also displays a graph of the signal-to-noise ratio (SNR) over time, which can help you identify sources of interference or other problems with your Wi-Fi connection. The Performance window can be accessed by opening Wireless Diagnostics from the Spotlight menu, clicking Window on the menu bar, and selecting Performance.Reference:Apple Support: Use Wireless Diagnostics on your Mac,How to determine Wi-Fi signal strength on Windows 10


Question No. 3

How many fingerprints can you enroll on iPad Air (4th generation)?

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Correct Answer: D

You can enroll up to five fingerprints on iPad Air (4th generation) using Touch ID. Touch ID is a feature that allows you to securely and conveniently unlock your iPad, authorize purchases and payments, and sign in to many third-party apps. You can add multiple fingerprints (both of your thumbs and forefingers, for example) or register multiple reads of the same finger to provide even more data from a variety of angles.Reference: =Apple - Support - Manuals, Set up Touch ID on iPad;iPad Air: How to set up and use Apple's new Touch ID fingerprint sensor.


Question No. 4

Use this image to answer the question.

Why is the screen sharing service disabled with the message "This service is currently unavailable"?

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Correct Answer: C

According to the image you sent, the screen sharing service is disabled because the remote management service is turned on. You can't have both screen sharing and remote management on at the same time. Remote management allows you to perform more advanced tasks on another Mac, such as installing and configuring apps, helping remote users, and creating detailed reports. Screen sharing allows you to view and control another Mac's screen. To enable screen sharing, you need to turn off remote management first. You can do this by going to System Settings > General > Sharing and deselecting Remote Management. Then you can check the box next to Screen Sharing to turn it on. Alternatively, you can use Apple Remote Desktop, a commercial app that combines the features of screen sharing and remote management, and works with both Intel-based and Apple silicon Macs.Reference:Turn Mac screen sharing on or off - Apple Support,Mac screen sharing won't work? Disable it! Then turn it back on,Revive or restore a Mac with Apple silicon using Apple Configurator - Apple Support


Question No. 5

Scenario

You're troubleshooting a third-party app that frequently quits on your Mac. You've determined that the issue occurs across all user accounts.

What should be your next step in troubleshooting the app's issue?

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Correct Answer: B

The next step in troubleshooting the app's issue is to upgrade to the latest version of the app.This can help resolve any compatibility issues, bugs, or performance problems that the app may have with your version of macOS1.You can check for updates to your software by opening the App Store and looking at the Updates section for apps that you got from the App Store, or by visiting the app developer's website for apps that you got from another source1.Upgrading to the latest version of the app may also provide new features or enhancements that can improve your user experience2.

Creating a new file, removing the preference file, reinstalling or upgrading macOS, or troubleshooting application preferences are not the best options for this scenario, as they may not address the root cause of the app's issue, or they may be too drastic or time-consuming.Creating a new file may not help if the app quits regardless of the file type or content3.Removing the preference file may delete your custom settings or preferences for the app, and it may not fix the issue if the app has a problem with its code or resources4.Reinstalling or upgrading macOS may erase your data or settings, and it may not be necessary if the issue is specific to the app and not the operating system5. Troubleshooting application preferences may be useful if the app has a problem with its configuration or options, but it may not work if the app has a problem with its compatibility or functionality.


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