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Which of the following statements about data analytics are true?
1. The more data you have, the better the results
2. Obtaining new data from external sources is beneficial and removes bias
Comprehensive and Detailed In-Depth Explanation:
In APMG, more data (1) doesn't guarantee better results---quality matters---and external data (2) adds perspective but doesn't inherently remove bias. Neither is true.
Which of the following statement about communication approaches that encourage engagement during change are true?
It is helpful to delay communication until all the information is avoiding the risk of misleading people with insufficient data.
An external communications agency should be asked to relay messages when dealing with a difficult change.
Communication approaches that encourage engagement during change should be timely, transparent, honest, consistent, and two-way. It is not helpful to delay communication until all the information is available, as this can create uncertainty and anxiety among stakeholders. It is also not advisable to use an external communications agency to relay messages when dealing with a difficult change, as this can undermine trust and credibility of the change leaders. Reference: https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper%201%20-%20v1.0.pdf (page 11)
Which of the following statements about diverse teams are true?
1. Quicker to make decisions than teams of 'similars'
2. Members understand each other immediately
Comprehensive and Detailed In-Depth
The APMG Change Management Foundation materials discuss diverse teams in the context of team dynamics and effectiveness. Statement 1 ('Quicker to make decisions than teams of 'similars'') is false because diverse teams, while often more creative and thorough, typically take longer to reach decisions due to differing perspectives requiring reconciliation. Statement 2 ('Members understand each other immediately') is also false, as diversity in backgrounds, experiences, and viewpoints often leads to initial misunderstandings that require time and effort to overcome. Diverse teams excel in innovation and problem-solving but not in speed or instant mutual understanding, making neither statement true.
According to Morgan, what metaphor applies to an organization that has structured and tightly-controlled processes?
According to Morgan, machines is a metaphor that applies to an organization that has structured and tightly-controlled processes. This metaphor views organizations as rational, efficient, and predictable systems that operate according to predefined rules and procedures. This metaphor emphasizes order, stability, hierarchy, and control.
https://www.mindtools.com/pages/article/newSTR_90.htm
https://www.researchgate.net/publication/228163085_Images_of_Organization
Which of the following statements about diverse teams are true?
1. Provide greater creativity
2. Reach consensus sooner than teams of 'similars'
Comprehensive and Detailed In-Depth
Diverse teams are a focal point in the APMG Change Management Foundation, particularly in the context of team effectiveness during change initiatives. Let's break down each statement with extensive detail:
* Statement 1: 'Provide greater creativity' -- This is true and strongly supported by the APMG framework. Diversity in teams---whether in terms of culture, experience, gender, or skills---brings a variety of perspectives that fuel innovative thinking. For example, a team designing a new customer service process might include members from sales, IT, and HR, each contributing unique ideas that a homogenous group might overlook. Research cited in change management literature consistently shows that diverse teams outperform similar teams in creativity and problem-solving due to this multiplicity of viewpoints. The framework emphasizes that this strength is particularly valuable in change contexts, where novel solutions are often required to address complex challenges.
* Statement 2: 'Reach consensus sooner than teams of 'similars'' -- This is false. While diverse teams excel in creativity, they often face challenges in decision-making speed. The APMG materials explain that differing perspectives can lead to healthy debate but also require more time to align and reach agreement. For instance, a team of 'similars' (e.g., all engineers) might quickly agree on a technical solution due to shared assumptions, whereas a diverse team might debate trade-offs between technical feasibility, cost, and user experience, delaying consensus. This trade-off is acknowledged as a potential downside of diversity, though the quality of decisions typically improves.
Given this analysis, only Statement 1 is true. The answer is A because the framework prioritizes creativity as a proven benefit of diversity, while explicitly noting that quicker consensus is not a characteristic of diverse teams compared to homogenous ones.
