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When receiving instruction on practical skills, which approach is MOST valuable to the learner?
Comprehensive and Detailed Explanation:
Practical skill acquisition focuses on hands-on practice to ensure learners achieve mastery and consistency. This is central to Gagn's Nine Events of Instruction, which emphasize active learning strategies.
1. Relevance of Practice in Gagn's Model:
Gagn's Event 6: Elicit Performance (Practice) highlights that learners must perform the skills themselves to solidify learning.
Practical application is critical to achieving competence, especially for motor or procedural skills. It allows learners to identify gaps and refine their performance through repetition.
2. Why Option A is Correct:
Practicing skills ensures that learners can consistently perform the task correctly. Repeated application:
Reinforces memory.
Builds muscle memory for physical tasks.
Promotes confidence and accuracy.
Consistency is the key indicator of mastery for practical skills.
3. Analysis of Other Options:
Option B: Observing repeated demonstrations of the skill by the instructor.
Observing demonstrations is useful for understanding, but it does not substitute for hands-on practice. Learners must engage actively to develop the skills themselves.
Option C: Group discussion of how to learn the new skills.
Discussion may help learners understand the steps or importance of the skill but does not directly contribute to skill mastery.
Option D: Presentation of how the new skills relate to the organizational change.
While this provides context, it does not help learners physically or cognitively practice the skill.
4. Practical Example:
In a training session for operating new machinery, learners achieve the best outcomes by practicing with the equipment until they can operate it confidently and consistently.
5. Reference to Gagn's Model:
Event 6: Elicit Performance (Practice) emphasizes the importance of active learner participation to reinforce learning and ensure skill mastery.
The Customer Services Director has announced the new structure at a large presentation for all Customer Services staff. The scale and design of the change have surprised many of the staff.
In the weeks immediately following the Customer Services Director's initial presentation, there have been rumors of the Help Desk staff talking unhappily in small groups, with blame directed at "the management" for a recent period of poor performance of the department.
Which approach is the MOST appropriate way for the Customer Services Director to create early involvement in the change?
A. Target those staff in the Help Desk who are change-averse so that they are the first ones involved in the program. B. Delay communications a few weeks so that all staff have time to think for themselves about the benefits of the new structure. C. Identify those staff who would be willing to trial new Help Desk processes and work on pilots in the department. D. Encourage the Help Desk staff to begin setting goals for themselves under the new structure.
Comprehensive and Detailed Step-by-Step Explanation:
Context from the UniCo Scenario:
The new structure announcement has caused uncertainty and dissatisfaction among the Customer Services staff, particularly in the Help Desk team. The situation requires a proactive and engaging approach to involve employees early in the change process, focusing on positive participation and addressing resistance constructively.
Analysis of Each Option:
The Head Landscape Gardener liaised with several key stakeholders before changing the direction of the pathway around the grounds to ensure all of the new features in
the gardens could be enjoyed.
Which Agile principle MOST influences this course of action?
The building has had all the old utility services removed and new wiring and plumbing is being installed during Evolutionary Development. On average there are
four electrical and six plumbing contractors who are engaged for between a few days and a few weeks. They are finding it difficult to work round each other and
to know who should be where. Some of the contractors have started to turn up late to the site.
Many floor boards have been lifted in preparation but it is not clear where the radiators are being situated or when each room is going to be worked on by the plumbers. The
Chief Accountant, acting as Business Ambassador, is also alarmed that the electrical sockets are being installed in rooms in inaccessible locations.
Answer the following questions about motivating the contractor teams according to Agile Project Management.
How should the Project Manager encourage the resources to operate more successfully?
Which participant characteristic is likely to be the MOST appropriate to the success of a workshop to design a process?
Comprehensive and Detailed Step-by-Step Explanation:
Facilitating a workshop to design a process in a scenario like UniCo's, where organizational change and integration are critical, requires participants with specific traits that align with Agile Project Management (AgilePM) principles. Here's why D is the best choice:
1. Alignment with Agile Values:
AgilePM emphasizes engagement, collaboration, and enthusiasm among participants. These attributes are critical for fostering a constructive environment where innovative and practical solutions can emerge.
Participants who are willing to be involved and enthusiastic bring energy to discussions and are more likely to engage fully in brainstorming and problem-solving, which is essential in designing effective processes.
2. Analysis of the Options:
Option A: Understanding the culture of the organization
While this is important for creating relevant and realistic solutions, it is not the most critical trait. Participants who lack enthusiasm or willingness to engage may not contribute effectively even if they understand the culture.
Option B: A good history of change implementation
Having a history of successful change implementation is a valuable trait, but it is less critical in the context of process design. This characteristic focuses on past actions rather than current engagement and collaboration.
Option C: Confidence in discussing ideas with others
Confidence is helpful, but enthusiasm and willingness to participate are foundational traits that often foster confidence during the workshop.
Option D: Willingness to be involved and enthusiastic
This characteristic ensures that participants are actively engaged and contribute constructively, which is vital for the success of any workshop. Enthusiasm also promotes collaboration and positivity, aligning with Agile principles.
3. Importance in UniCo's Scenario:
UniCo's challenges, such as resistance to change and the integration of Selco staff, require participants who are ready to engage with new ideas and adapt to new approaches. Enthusiasm and willingness help overcome resistance and drive collaborative efforts.
For UniCo to realign its business processes effectively, participants must actively contribute to discussions and be open to learning from their new Selco colleagues.
4. Agile Practitioner Documentation Reference:
Collaboration Over Hierarchy: AgilePM emphasizes fostering collaboration among team members with diverse skill sets and attitudes.
People Over Processes: The Agile Manifesto highlights the importance of individuals and interactions, focusing on their willingness to engage over their technical or organizational knowledge.
Facilitating Workshops in AgilePM: The handbook stresses the role of positive energy and active participation in workshops as drivers of innovation and process design success.
Agile Project Management Handbook, Chapter 7: Workshops and Team Dynamics
Agile Manifesto Principle: ''Build projects around motivated individuals.''
AgilePM Practitioner Framework: Section on Effective Facilitation
