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Sales staff are unhappy that they have been told that they will lose the Sales relaxation area completely to make space for the new Selco staff. The Sales staff are considering consulting their Union about escalating their discontent.
Which 2 actions by the Sales Director are the MOST appropriate when responding to this type of resistance?
A. Arrange joint workshops for Sales and Selco staff to develop ideas and comment on layout options. B. Delay information on the impact of the Selco relocation on Sales staff until just before the relocation move occurs. C. Exert pressure on the Sales management team to make sure any resistance is kept 'quiet'. D. Provide a farewell gathering in the relaxation area to enable staff to remember past stories about the area. E. Organize a Sales discussion group to look at alternative relaxation facilities that could be provided to the Sales staff.
Comprehensive and Detailed Step-by-Step Explanation:
Context from the UniCo Scenario:
The Sales staff feel their working environment is being disrupted due to the integration of Selco staff. The loss of their relaxation area has led to discontent and potential escalation through their Union. Addressing this resistance requires creating opportunities for engagement, collaboration, and exploring alternatives to ensure both parties feel valued in the change process.
Analysis of Each Option:
Answer the following questions about applying the principles for building
engagement to the Change Programme, defined by Hodges.
Which 2 actions demonstrate inclusivity?
A. Consider providing everyone at the next staff event with pens and notebooks with the UniCo logo and an image representing this change programme. B. Define in early key messages how the inclusion of Selco links to the strategic repositioning of UniCo in the marketplace. C. Encourage the team from Selco to continue to use their old logo as a way of maintaining some familiar symbolism they can identify with. D. Provide opportunities for staff who had volunteered to act as mentors during the Change Programme to meet to resolve resistance issues. E. Invite those staff who are asking questions about the Change Programme proposals to suggest what might work for them.
Comprehensive and Detailed Step-by-Step Explanation
Understanding Inclusivity in Change Management
Inclusivity involves ensuring that all individuals impacted by the change feel included, valued, and heard. It requires active engagement, participation, and consideration of diverse perspectives and needs. As per Hodges' principles for building engagement, inclusivity fosters collaboration and reduces resistance by addressing emotional and cultural barriers.
Option Analysis
How should the Project Manager assist the plumbers to deliver the plumbing?
A three-month timeframe has been specified to catch the seasonal sales window.
Which Agile principle MOST influences this course of action?
Answer the following questions about actions to be taken by different
roles.
The Business Sponsor has decided that the new coffee shop insurance
product website pages will include the financial transaction functionality to
support the end-to-end sales process. The Business Sponsor views this as a
valuable sales tool, enabling customers to pay for insurance policies online. If
successful, this new financial transaction functionality is to be made available
across all other insurance products. This is a new Must Have requirement.
All parties are to be invited to a workshop to discuss the additional work
required to deliver the required solution including the new Must Have
requirement. The areas to be discussed include specialist skills required and
possible legal, financial and technical standards to be adhered to.
Remember to limit your answers to the number of selections requested in
each question.
Which 2 actions should the Business Sponsor take to implement the new Must
Have requirement?
To implement the new Must Have requirement for the coffee shop insurance product website, which includes financial transaction functionality, the Business Sponsor should take the following actions:
Selected Actions for the Business Sponsor:
B . Check the viability of the project, following the inclusion of the new Must Have requirement.
E . Assess the impact of the new Must Have requirement on the original Business Case.
B . Evaluating the project's viability after adding a significant new requirement is crucial. This involves analyzing whether the project can still meet its objectives within the given constraints, such as time, budget, and resources, especially when the new requirement could potentially add complexity and cost.
E . Understanding how the new requirement affects the original Business Case is essential. This involves reassessing the project's expected benefits, costs, and risks in light of the new functionality. It ensures that the project remains aligned with business objectives and continues to offer a viable return on investment.
Why Other Actions Are Less Suitable:
A . While ensuring adherence to relevant standards is important, it is more of a task for the technical team or a specific role such as the Technical Coordinator, rather than the primary responsibility of the Business Sponsor.
C . Sourcing and hiring specific technical expertise, such as a web developer with experience in online financial transactions, is generally a responsibility delegated to the Project Manager or relevant technical leads, not the Business Sponsor directly.
D . While communicating business changes to all interested parties is important, the specific action of explaining the implications of the business change company-wide is more likely to be a collaborative effort involving several roles, including the Business Change Manager, rather than solely the Business Sponsor's responsibility.
