Free APICS CTSC Exam Actual Questions

The questions for CTSC were last updated On Feb 20, 2025

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Question No. 1

Implementing electronic data interchange (EDI) can provide benefit in establishing business relationships with suppliers by:

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Correct Answer: B

According to the CTSC exam content manual1, implementing electronic data interchange (EDI) can provide benefit in establishing business relationships with suppliers by building trust, which is one of the key elements of supplier relationship management. EDI can help to build trust by enabling faster, more accurate, and more secure data exchange, reducing errors and disputes, improving communication and collaboration, and enhancing customer satisfaction.


Question No. 2

To set improvement priorities, the first step is to:

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Correct Answer: A

According to the ASCM, the first step in setting improvement priorities for supply chain transformation is to create a business case for change1. This involves highlighting how improvements in the supply chain processes will enable the organization to achieve its strategic goals, such as increasing customer satisfaction, reducing costs, enhancing sustainability, and gaining competitive advantage1. The business case for change should also calculate the improvement potential by using quantifiable business and supply chain metrics, such as revenue, profitability, service level, inventory, and carbon footprint1. Moreover, the business case for change should guarantee cross-functional engagement by involving key stakeholders from different functions and levels of the organization, such as sales, marketing, finance, operations, and senior management1. By creating a solid business case for change, the organization can justify the need for supply chain transformation, secure the necessary resources and support, and align the improvement priorities with the business objectives1.


Question No. 3

Which of the following formulas is utilized to calculate perfect order fulfillment?

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Correct Answer: D

the perfect order fulfillment is a percentage that measures how many orders meet all the criteria for a perfect order, such as delivery location, product condition, documentation, etc. The formula for calculating the perfect order fulfillment is to multiply the individual performance metrics for each criterion and then multiply by 100. However, the question asks for the formula to calculate the perfect order rate, which is a slightly different metric that measures how many order lines (or items) meet all the criteria for a perfect order. The formula for calculating the perfect order rate is to divide the total number of perfect order lines by the total number of order lines and then multiply by 100.


Question No. 4

What attributes does the balanced scorecard in the supply chain measure against?

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Correct Answer: A

According to the ASCM, the balanced scorecard in the supply chain measures the performance of the supply chain against eight attributes: reliability, responsiveness, agility, cost, profit, assets, environmental, and social. These attributes reflect the efficiency, effectiveness, and sustainability of the supply chain, as well as its alignment with the customer and stakeholder expectations1.


Question No. 5

What is an acceptable quality level (AQL) in the context of sampling inspection?

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Correct Answer: D

an acceptable quality level (AQL) is defined in ISO 2859-1 as the ''quality level that is the worst tolerable''1. This means that the AQL is the limit of defective units that can be accepted in a continuing series of lots during random sampling quality inspections1. The AQL is usually expressed as a percentage or ratio of the number of defects compared to the total quantity1. The AQL helps to induce the supplier to maintain a process average at least as good as the specified limit, while providing an upper limit for the risk to the consumer of accepting the occasional poor lot1.

1: Acceptable Quality Level (AQL): Definition and How It Works - Investopedia


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